Business Communications
(VoIP and PBX Solutions)

Business PC Support can support your existing VoIP or PBX infrastructure or work with your business as a consultant to suggest a solution for your specific situation.

Developing the Remote Workforce

As a provider of business phone systems, we are cognizant of the varied requirements of contemporary organizations. A cloud-based phone system provides organizations with exceptional adaptability and scalability, enabling them to effortlessly respond to evolving communication demands without requiring substantial investments in infrastructure. Cloud technology enables organizations to optimize their processes, minimize expenses associated with upkeep, and benefit from effortless enhancements while also providing remote teams with increased mobility and accessibility.

Operations Security and Reliability

On the other hand, an on-premises phone system gives businesses full control over their hardware and data, making it an excellent choice for firms that must adhere to stringent compliance and security regulations. By hosting their communication infrastructure on-site, businesses can guarantee the highest possible uptime and tailor their solutions to match the specific requirements of their operations.

Simplified and Expandable

However, individuals looking to combine the advantages of both options may find that a hybrid business phone system provides a well-rounded solution. Hybrid systems allow businesses to optimize their communication infrastructure by combining the scalability of cloud solutions with the management of on-premises solutions. This approach enables enterprises to leverage the advantages of both models while accommodating individual preferences and requirements.

VoIP's Short History

In the 1970s, researchers initiated investigations into the utilization of Internet protocols to establish connections between phone systems. During the era when it was usual to connect to a bulletin board system (BBS) to exchange messages.

During that period, telephone calls made over long distances were costly. Consequently, this resulted in advancements in instantaneous digital voice networks. This facilitated instantaneous voice communication over early data networks. Commercial VoIP apps were originally introduced in the 1990s, allowing for direct phone calls to be made from computers.

During the 1990s and 2000s, there were significant advancements in VoIP technology. Significant advancements encompassed the integration of video conferencing functionalities and the enhanced standardization of call handling in VoIP systems.

Currently, Voice over Internet Protocol (VoIP) has predominantly substituted traditional analog telephone lines. This technology facilitates the digital transfer of voice calls via the Internet, thereby substituting conventional telephone lines. VoIP offers significant advantages such as reduced expenses, additional functionalities, and enhanced adaptability as compared to traditional landline systems. VoIP has emerged as an indispensable component of contemporary commercial telephone and communication systems.

Private Branch Exchange (PBX) Brief History

In the mid-1970s, after many decades of causing muscle spasms, someone finally decided to automate call switching. Aching arms and hands up and down, the country high-fived in unison before immediately realizing that they were all out of jobs. Automated switches made the process entirely more efficient and cheaper, and it was at this point that many businesses that hadn’t previously invested in the business telephone system started to get behind the idea.

To distinguish who was hip and who was not, two acronyms arose to describe the type of phone system you had. On one hand, you had the Private Automated Branch Exchange (PABX), and on the other, you had the Private Manual Branch Exchange (PMBX).

The cool kids had the automatic version, whereas the old-school ones went for the manual version; however, with the automatic version being much cheaper to run, eventually the PMBX died out. This abandonment of technology is known as disruptive innovation.

With the automatic part no longer serving as a distinguishing feature, they dropped the A from the acronym, resulting in PABX, which would become a widely used term for the next 30 years. The PBX was born, and it was here to stay.

PBXs slowly improved over the years, adding features like music on hold, call transfer, and call recording. By the 1990s, they were a staple in offices around the world, while also starting to integrate with cost-saving VoIP solutions, cloud technology, and ISDN lines. The rest, as they say, is ancient history.

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Whether it's the flexibility of a hybrid solution, the control of an on-premises solution, or the nimbleness of the cloud, our business phone systems enable organizations to maximize efficiency and cost-effectiveness while enhancing productivity, collaboration, and customer engagement.