Frequently Asked Questions

We take a cybersecurity-first approach across all of our IT services. Every device, backup system, and network access point we configure is secured by design. We build multi-layered defenses including managed firewalls, secure email filtering, and employee security training to protect your data. Explore our options on our cybersecurity page.

Traditional antivirus only blocks threats that match known signatures. Endpoint Detection and Response (EDR) uses behavioral analysis and machine learning to identify and isolate suspicious actions in real-time. This allows us to stop ransomware and zero-day exploits before they encrypt files or spread across your network.

Yes. We use advanced remote monitoring and management (RMM) tools to check the health of your servers, networks, and backups continuously. Additionally, our 24/7 Security Operations Center (SOC) monitors security alerts to isolate threatened endpoints instantly. Learn more on our remote monitoring page.

We provide direct access to experienced technicians with no call center transfers or tier-1 phone queues. For critical issues, senior engineers respond immediately to minimize downtime. Most remote tickets are launched and resolved within minutes. Read about our support on our managed IT services page.

No. We believe in earning your business every month. We offer clear, flat-rate monthly agreements that keep your IT support costs predictable. You pay one flat rate with no hidden fees or surprise hourly invoices. Check our pricing tiers on our pricing page.

Yes. We configure networks and data structures to meet strict regulatory guidelines, including HIPAA audits for medical clinics and PCI-DSS standards for retail payment systems. We also assist offices in meeting multi-factor authentication (MFA) and backup standards to qualify for cyber insurance policies. Read our cyber insurance guidelines.

We set up automated, encrypted backups of your workstations and servers to both local storage and secure cloud environments. We test restoration procedures regularly. If your office experiences a hardware failure, we retrieve your records quickly to prevent data loss. See our options on our backup and recovery page.

Yes. We support hybrid offices running both Windows and macOS systems. We manage updates, install security monitors, configure file sharing, and integrate Apple hardware into your corporate network. Learn about operating system setups on our hardware page.

Yes. We offer co-managed IT services to support internal IT teams. We can handle daily help desk tickets, manage software deployment, set up advanced monitoring tools, or manage backups and SOC alerts, allowing your team to focus on internal projects.

We serve businesses across the entire Sacramento region, including Sacramento, West Sacramento, Roseville, Folsom, Citrus Heights, Rancho Cordova, Carmichael, Fair Oaks, Galt, Arden-Arcade, and Clear Lake. Review our full network on our service locations grid.

We begin with a brief call to discuss your office needs, followed by a free technology and network scan to identify existing security gaps or hardware bottlenecks. Then, we provide a flat-rate monthly proposal. Schedule your review on our free assessment page.

You can reach us through several channels:

• Email: contactus@bpsemail.com
• Phone: (916) 525-8324
• Support Portal: Open a ticket directly through our remote management agent on your system taskbar.
• Contact Form: Fill out the form on our Contact Us page.