- 2368 Maritime Dr Unit 250, Elk Grove, CA 95758, United States
- Mon – Fri: 7:00AM – 7:00PM
- contactus@bpsemail.com
- (916) 525 8324
We are a dedicated local team of certified systems architects, security operations center managers, and responsive help desk technicians based right here in the Sacramento region. We do not outsource your support.
With 28 years of professional experience in the telecommunications and IT industry, I have built a strong track record in network engineering, telecommunications infrastructure, and technology operations. I spent 17 years with BPS, where I contributed to the design, implementation, and support of critical network and communication systems.
Prior to and alongside this experience, I worked with leading global organizations including Intel as a Network Engineer and British Telecom as a Telecom Engineer, gaining extensive expertise in network architecture, telecommunications technologies, system optimization, and operational support. Throughout my career, I have successfully managed complex technical environments, ensuring reliable connectivity, system performance, and business continuity.
My combined experience across multinational corporations and long-term service in BPS has provided me with a comprehensive understanding of enterprise networking, telecommunications, and technology-driven business solutions. I am recognized for my technical proficiency, problem-solving abilities, and commitment to delivering high-quality results in fast-paced and mission-critical environments.
Ramon manages our Network Operations Center (NOC), overseeing system telemetry logs and coordinating remote monitoring sensors to ensure continuous network visibility and security. With a strong focus on proactive threat detection and incident response, he supervises critical monitoring operations that enable the rapid identification, isolation, and resolution of potential security threats 24/7.
Leveraging extensive expertise in network operations and infrastructure monitoring, Ramon plays a key role in maintaining system reliability, operational efficiency, and cybersecurity resilience. His commitment to continuous vigilance and operational excellence helps safeguard business-critical systems while ensuring uninterrupted network performance and availability.
Manages remote workstation troubleshooting and desktop diagnostics, helping client employees resolve software conflicts and clear application errors quickly.
Handles office network setups, email database configurations, and remote system patches to maintain constant operations and high performance.
Coordinates day-to-day help desk requests, deploying software updates, mapping network devices, and executing remote operating system diagnostics.
Monitors hardware alert logs, scans workstation security states, and runs scheduled system checkups to protect computers from performance drops.
Darah leads customer outreach and digital brand positioning, creating regional marketing campaigns and communication materials that strengthen brand awareness and customer engagement.
Christopher focuses on customer experience analytics, optimizing site structures, and managing search engine optimization audits.
Shantelle directs our visual design and layout assets, building clear interfaces, graphics, and technical brand guidelines. She manages our social media postings too.
Complete technology alignment with proactive help desk services, workstation configuration, and flat-rate monthly oversight.
Multi-layered network configurations, firewalls, threat tracking, and automated endpoint protection blocks.
Microsoft 365, SharePoint migrations, and Google Workspace environments configured securely with zero data loss.
