- 2368 Maritime Dr Unit 250, Elk Grove, CA 95758, United States
- Mon – Fri: 7:00AM – 7:00PM
- contactus@bpsemail.com
- (916) 525 8324
Get a complete outsourced IT department. We provide unlimited Help Desk support, vCIO strategic technology planning, proactive network security, and backup management under a predictable monthly fee.
Hiring, training, and retaining an in-house IT team is a major financial and administrative burden for small and medium-sized businesses. A single IT manager can cost upwards of $80,000 annually, not including employee benefits, workstation setup, and software tools. More importantly, relying on a single internal IT person introduces significant risk—when they are sick, on vacation, or decide to leave your company, your entire technology infrastructure goes unsupported. At Business PC Support, we eliminate this overhead entirely by acting as your fully managed, outsourced IT department.
Our outsourced IT department model delivers complete technology management under a flat, predictable monthly plan. We provide multi-tier help desk support, continuous server and endpoint patching, backup administration, technology procurement, and Virtual CIO consulting. By partnering with us, you gain access to a diverse team of certified engineers, specialized remote management tools, and strategic planners who keep your business secure and operational 24/7. This model integrates with our dedicated Cybersecurity infrastructure, ensuring that your endpoints, firewalls, and mailservers are monitored and updated continuously. We also align our support processes with your Co-Managed HIPAA Compliance standards, providing full user access logging and audit compliance documentation.
We provide a fully integrated, scalable IT department structure designed to protect your business systems and optimize office operations.
Unlimited access to our local IT help desk. Our technicians resolve workstation errors, email issues, network connectivity drops, and printing malfunctions remotely or onsite.
We deploy managed endpoint firewalls, endpoint antivirus software, spam filtering rules, Multi-Factor Authentication (MFA), and execute continuous vulnerability scans.
Your dedicated vCIO coordinates strategic technology planning, performs software compatibility audits, creates annual IT budget plans, and aligns tech with business expansion goals.
When an employee faces a technology issue, they need fast, reliable help. We operate a structured, multi-tier Help Desk system with clear Service Level Agreement (SLA) response times to guarantee swift resolution:
This organized support model guarantees that technical issues are resolved efficiently. Our help desk works in tandem with our Backup and Disaster Recovery systems, ensuring that should a server fail, our Tier 3 recovery teams are dispatched immediately to restore your database backups.
Below is the support structure we deliver under our Outsourced IT Model:
Without a strategic technology roadmap, businesses frequently make ad-hoc hardware and software purchases. This leads to disjointed systems, unbudgeted capital expenditures, and technical debt. Our Virtual CIO service aligns your technology directly with your business goals:
We conduct Quarterly Business Reviews (QBRs) to audit network performance, review security incident logs, and track compliance standings. We build a multi-year IT budget plan that details hardware refresh cycles, software upgrade tracks, and cloud migration strategies. This planning process is coordinated as part of our Virtual CIO (vCIO) & IT Strategy Services, giving your executive team clear visibility into your technology roadmap while maintaining strict compliance standards.
Our network operations center monitors firewalls, servers, and cloud endpoints continuously to prevent downtime.
Our centralized Network Operations Center operates around the clock, collecting event logs, system performance metrics, and backup confirmations from all your devices. We actively detect and resolve network vulnerabilities before they impact operations:
Our dedicated IT Help Desk is always available to resolve user issues, ensuring your office operations run smoothly and securely at all times.
A comprehensive IT department must guarantee the safety of your business records. Simply backing up files to an external drive leaves your company vulnerable to ransomware encryption, file loss, and physical theft. We implement complete, automated business continuity solutions.
Our data backup systems execute daily, encrypted backups of your workstations and database servers, storing copy sets locally and in offsite, write-once-read-many (WORM) repositories. In the event of a ransomware attack or physical server crash, we boot virtual instances of your servers in the cloud, allowing your team to resume work within hours. We manage your database backups as part of our Backup and Disaster Recovery solution, ensuring that your business data remains secure, compliant, and fully restorable under any circumstances.
Schedule a free 15-minute technology assessment. We will evaluate your network infrastructure, audit your backup configurations, and provide a customized Outsourced IT plan for your business.
Schedule Your AssessmentIt includes everything an internal IT department would handle: unlimited help desk support, server and network management, data backup configuration, cybersecurity monitoring, technology procurement, compliance auditing, and long-term IT strategy consulting (vCIO).
Yes. Hiring a full-time IT professional includes salary, benefits, training, and management overhead, often exceeding $70,000 to $100,000 annually. For a fraction of that cost, outsourcing gives you access to a diverse team of engineers, 24/7 monitoring software, and strategic consultants with no sick days or turnover issues.
For critical issues (such as network outages or server failures), we respond immediately. For standard workstation support (such as printer issues or password resets), our local technicians resolve the ticket within a couple of hours, either remotely or by dispatching an engineer onsite if necessary.
Yes. We handle technology procurement from start to finish. We procure computers, servers, firewalls, and software licenses through our partner distributor networks, manage the setups, and track manufacturer warranties in our central registry.
Our vCIO team conducts routine technology reviews. We audit your hardware age, software configurations, and network dependencies, building a 3-year IT budget and roadmap that details upcoming upgrades to eliminate surprise IT expenses.
By delegating your day-to-day IT management to Business PC Support, you gain a strategic partner committed to your operational success. We work closely with your executive teams to design technology ecosystems that scale with your growth, reduce technical friction, and lower your capital expenses. From workstation setup to complex cloud integrations, our outsourced IT department model provides the professional standards, deep security safeguards, and continuous support your business needs to thrive in a digital-first economy.
Multi-layer defense, firewall rules, and endpoint protection.
Automated backup verification and business continuity.
Secure wireless coverage and guest network isolation.
Secure mobile device tracking and remote wipe capabilities.
24/7 technical support and rapid ticket resolution.
IT strategy consulting, compliance, and budget planning.
