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Business Continuity for Dental Practices: Downtime Procedures that Work

Reception desk with clipboards, pen, card reader, monitor, and a smartphone

When a dental office loses power, internet, or access to the practice management system, the impact is immediate: the schedule is uncertain, clinical notes get delayed, eligibility checks stall, and patient confidence drops fast. The good news is that most “downtime chaos” is preventable with a written business continuity plan that combines solid IT controls with simple, practiced manual workarounds.